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With SysAid : you'll be able to:

	Self Service Portal - Let end users submit service requests via simple online forms.
	Sort, search through, and deal with service requests using an efficient methodology.
	Print reports on the state of your help desk.
	Communicate with users via Email, SMS, and instant messages.
	Utilize various features such as escalation, automatic notifications, a knowledgebase, and more.
	Manage and monitor your organization's inventory.
	Choose between interfaces in English, French, German, Spanish, Italian, and Hebrew.
	Receive free support and updates for six months.

More Info: http://www.ilient.com/web-based-help-desk-software.htm

DOwnload It From:
http://www.ilient.com/download-helpdesk-software.htm